MONY Group took Lyrion into a regulated support queue

Why the bar was higher

Financial services support has a lower tolerance for a confident wrong answer than almost anywhere else. The requirement here was not speed. It was provability.

What the rollout was built around

The design started with the audit trail rather than the automation. Each agent is scoped to a named set of tools and nothing else, and anything that changes a customer record needs an explicit approval.

What the security review asked for

Who took this action, what did it touch, what did it change, and can it be reversed. Every one of those questions is answerable from the log without anyone taking a screenshot.