AI systems for
intake and service
Requests read as they arrive, routed to the desk that owns them, with the working attached and a person on every exception.
In numbers
What it does
Built into the desk you already run
The system works inside the tools your team already uses. Nothing is migrated, nothing is replaced.
Intake
Claims, orders and requests read as they arrive, from email, forms and calls, and recorded against the right account.
Triage
Each request classified and routed to the person or team that owns it, with the reason written down.
Your knowledge
Your own procedures and past cases, so the system answers the way your people would.
Escalation
Anything outside the rules goes to a person before it goes to a customer.
Reporting
What came in, what was handled and what was handed over, every morning, for the people who run the desk.
How it runs
From request to resolution
Claims intake
Claims read as they arrive, checked for missing documents and routed to the right adjuster.
ExploreOrder and service requests
Requests drafted into your system of record for a person to approve.
ExploreReplies drafted from the record
Responses drafted from the account, the policy and the history, for a person to send.
Explore
Integration
Built into your systems of record
Lyrion builds into your CRM, service desk and policy or claims systems. Your engineers review every connection. Nothing is migrated, nothing is replaced.
- Zendesk
- Salesforce
- ServiceNow
- Slack
- Guidewire
- Your own systems
Have a desk in mind?
Tell us about the process you want handled. We start with a scoping session with the people who run it.